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Privacy Policy For Your Account

Your account data, login checks, payment references and cookie choices are handled under this Privacy Policy before you open an account and while you use the lobby.

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CONTACT ROUTES

Ask Us About Your Data

If you have a question about this Privacy Policy, contact us through the same account channels you use for wallet or login help.

Live Chat Privacy Desk Use live chat after logging in if you need a fast check on cookie…
Email Privacy Request Send privacy requests by email when you need a written record, data copy or…
Account Data Help If you cannot access your account, support can still take a privacy request after…
DATA PRACTICE

How We Treat Account Data

Privacy work happens across account setup, login checks, wallet references, game-session logs and support records.

Data We Collect

We collect account details you provide, device data from logins, wallet references, session timestamps and support messages. Each category helps us keep your account reachable, checked and linked to the correct requests.

Cookie Choices

Cookies help keep you signed in, remember language choices and detect unusual access patterns. You can adjust browser settings, though some account functions may need essential cookies to work correctly.

Security Controls

We use access controls, account verification steps and activity logs to reduce unauthorised viewing or changes. Staff can see personal data only when their role requires it for support or safety checks.

Record Retention

We keep account and payment-reference records only as long as needed for service, legal, dispute and safety reasons. When retention is no longer required, we delete or anonymise the record.

Access And Changes

You can ask to view, correct or delete eligible personal data. We first confirm account ownership, then explain what can be changed, what must be retained and why.

Sharing Controls

We share data only with selected service teams, payment partners, security vendors or authorities when needed. Any sharing is limited to the purpose, with account privacy kept in view.

Privacy Policy Questions Answered

These answers cover the privacy requests we receive most often from Malaysia account holders. They explain what data we use, why payment references appear, how cookies work and how you can contact us. If your situation involves a legal request or account access issue, we will check the details before replying.

We collect the details you submit, login records, device signals, wallet references and support messages. We use them to create your account, verify access, handle requests and meet duties that apply to our service.

When you use Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, timing and account links. These records help reconcile wallet activity, respond to disputes and meet applicable record duties.

Yes. Contact support and state whether you want to view, correct or delete eligible data. We will confirm account ownership first, then explain the records available and any retention rules.

Cookies keep account sessions active, remember basic preferences and help detect unusual login behaviour. You can manage them in your browser, but blocking essential cookies may affect account access.

Retention depends on the record type and the reason we hold it. We keep data for service, legal, dispute and safety needs, then delete or anonymise it when it is no longer required.

Use live chat after logging in for quick privacy questions, or email us for written requests. Include your account name and the data issue so we can locate the correct record.

Yes. Account access and eligibility depend on local law and are available where local law permits. We may also need extra checks before handling privacy requests linked to access or identity.

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